Do you accept returned items? Can I return or exchange my order?
Yes. We have a very simple and clear return policy. Due to any reason, if you wish to return the purchases, we will happily provide you with an exchange or full refund. You are free to return or exchange your purchases within 30 days from the date of delivery. It’s that simple. Our 30 days return policy gives you plenty of time to consider your purchase. Hence, you can be sure of your decision. We will keep the returned item for 20 days inspection (the returned item will be kept with us for a period of 20 days, for inspection). Our Quality Assurance Team will scrutinize the returned item. You will be refunded within 10 days following the inspection period. You will be given full refund to the original form of payment only. However, shipping charges (i.e., US $ 25 flat) and payment process charges (payment transaction charges) will be deducted, if any incurred.
The only thing you need to be careful is that the item must be returned in the original condition i.e. unused, unchanged, undamaged and tampered-free including the certificate, invoice, other documents, free gifts, complete original packaging, etc.
Kindly inform us your intension of return through email (for our record and feedback).
For more details about our return and exchange policy, contact our customer care at [email protected]
Which Items are not applicable for Returns?
- Exhchanged Items
- Custom Jewelry Orders
- Used, Changed, Damaged and/or Tampered Items.
Who will bear the return shipping charges?
Due to any reason, if a customer wishes to return the ordered product then the return shipping charges will be borne by the customer.
In case of exchanges, the shipping charges shall be borne by customers.
For more details about our returns and exchange policy, contact our customer support team at [email protected]
How do I prepare my return item?
Preparing a return includes few simple steps. They are as follows:-
- The first thing must be taken care of is that the item must be returned in the original condition i.e. unchanged, undamaged and tampered free.
- Package the return item nicely, including complete original packaging and all collateral materials such as invoice, certificates, other documents, free gifts, etc.
- For security reason, kindly be sure to ship the return item fully insured. Also, request a return receipt for confirmation that the shipment has reached us.
- Send us the tracking detail i.e. tracking number via email at [email protected]
This helps us to monitor and keep track of the returned package.
Note: Hiramani will not be responsible for any damage or loss of return shipments.
For any questions, queries and more detail about preparing a return, you can contact our customer support team at [email protected]